Refund policy

Refund Policy:
Due to the nature of our products, we don't accept returns for a change of mind. However, if your item arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we'll make it right with a refund or replacement.

Damaged, Defective, or Incorrect Items — Email northpupshop@gmail.com with your order number and a photo of the issue within 30 days of delivery. We'll send a replacement or issue a full refund — your choice.

How to Request a Refund — Email northpupshop@gmail.com with your order number and photo evidence of the issue. Approved refunds are issued to your original payment method within 5–10 business days.